Valandil Darkhold
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Posted - 2011.06.21 21:14:00 -
[1]
 Originally by: DarkestHeart
CCP,
No doubt you wont read this reponse, much like many responses whom mirror the same thoughts and feelings as my own.
I've been playing tihs game for around 7 years now, and every single time a major update comes out it is delayed. Before it used to be a small number of hours and I didnt mind, but this is just getting longer and longer with each update.
I am absolutely disgusted that a company in such a competitive market feels that its good conduct to treat their customers this way. I work as an IT Consultant, and if I was late or didn't keep my word, my word would very fast become worthless. CCP, you know people will continue to play your game, and so you feel that treating paying customers in this manner is ok. Not only is it poor business practice but it's wrong.
Just an example, I setup a skill to run which would allow me enough time to log back into the game in the two hours free I get per day, after DT and set another skill. Because of this delay that wont happen, thus I will be missing out on a full days worth of skill training.
Just to ensure that you get the point, this isnt just about losing skill times, I'm paying a good amount of money, more so than most other MMORPG's, and my gametime is being taken away because of your inability to stick to your word and do your jobs properly. If you are not going to be able to get an update out by the time you say, then you must start to factor this into your estimations. I would rather you say that servers will be down from 07:00 till 23:30 (and we all know it will be later than that) compared to 17:00, and then bump it forwards every hour or so.
Most people at a very young age learn how to manage their time and learn that sticking to your word is very important in life, and you, CCP, are acting like a teenager whom ignores both. I am truly dissapointed in how this business is being run and your treatment of customers is negligent.
DH
There is a difference between a consultant and someone who actually has to do the service work. Saying you are a consultant doesn't tell me how much you actually get into the hardware and software changes on a live system. I actually do server updates and upgrades and sometimes overruns happen. We had a 12 hour overrun on a server replacement due to various problems most to do with improper information from software manufacturers. It happens. Managing a multiplayer online game is a step beyond and I've done this on the predecessors to today's multiplayer online games. Managing a cluster such as eve and processing a major set of changes such as listed here with some overruns is not unexpected. They also stated they EXPECTED not PROMISED 17:00 uptime.
Now you say you set your trainers so you can login each day to change them. You don't make use of the 24 hour queue period in which the trainer can be changed for you? This does extend your need to login past a daily period. We fought hard for that system so there's no excuses for missing a trainer within a 24 hour period of being logged in.
On a lighter note... they did not state what day at 17:00 Maybe they're just early for tomorrow :) I'm one of the first to poke fun at CCP and the things that go on regularly. I'm also one of the first to recognize how hard it is to do what they do on the scale they use. If you don't like it then stomp off and quit and leave more resources for the rest of us. *tips hat* oh dangit I have to get aurum to buy a hat to tip..... *stomps off looking for a hat*
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